Privacy Policy

1. Information We Collect

Topfind Realty collects personal information when you use our website, create an account, search for properties, or engage our services. The types of information we collect include:

Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you register
• Profile Information: Contact preferences, communication preferences, and profile settings
• Search Activity: Property searches, saved searches, search filters and criteria
• Saved Properties: Listings you favorite, save, or add to collections
• Home Value Lookups: Addresses you enter for home value estimates, renovation ROI calculations, and market analysis
• Dashboard Activity: Offer tracking status, transaction milestones, and timeline data
• Documents: Files you upload to your secure document storage
• Communications: Messages sent through our platform, contact form submissions, and email correspondence
• Transaction Information: Details related to buying, selling, or renting properties through our services

Information Collected Automatically

• Device Information: Browser type, operating system, device type, and unique device identifiers
• IP Address: Your Internet Protocol address and approximate geographic location
• Usage Data: Pages viewed, links clicked, time spent on pages, and navigation patterns
• Location Data: General location based on IP address; precise location only if you grant permission
• Referral Information: How you arrived at our website (search engine, referral link, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Our Services: Process your requests, facilitate property searches, and connect you with real estate professionals
• Account Management: Create and manage your account, authenticate your identity, and maintain your preferences
• Home Value Estimates: Generate automated property valuations, renovation ROI projections, and market comparisons
• Personalized Recommendations: Suggest properties that match your search criteria, preferences, and browsing history
• Market Alerts: Send notifications about new listings, price changes, and market updates based on your saved searches
• Transaction Support: Communicate about offers, closings, and other transaction-related matters
• Platform Improvement: Analyze usage patterns to improve our website, features, and user experience
• Analytics: Understand how users interact with our platform to make data-driven improvements
• Communications: Send service-related emails, respond to inquiries, and provide customer support
• Marketing: With your consent, send promotional materials about our services and market insights
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. Sharing of Information

We share your information only in the following circumstances:

Service Providers & Partners

• MLS Providers: We receive and display listing data from Multiple Listing Services; certain searches may be logged per MLS requirements
• Real Estate Agents: When you request information about a property or schedule a tour, we share your contact information with the relevant agent
• Lender Referrals: If you request mortgage information, we may share your information with lenders you've expressed interest in
• Analytics Providers: We use services like Google Analytics to understand platform usage (these providers receive anonymized data)
• Marketing Platforms: Email service providers and advertising platforms that help us communicate with you
• Cloud & Hosting Services: Infrastructure providers that host and secure our platform

Other Circumstances

• With Your Consent: When you explicitly authorize us to share your information
• Legal Requirements: To comply with laws, regulations, court orders, or legal processes
• Protection of Rights: To protect the rights, property, or safety of Topfind Realty, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide a better experience on our platform.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including authentication and security
• Preference Cookies: Remember your settings, such as language preferences and saved searches
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Track your activity across websites to deliver relevant advertising

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block cookies from specific or all websites
• Set preferences for certain types of cookies

Note that blocking certain cookies may affect the functionality of our website and your ability to use certain features.

5. Data Retention & Security

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active and for up to 3 years after account closure
• Transaction Records: Retained for 7 years to comply with legal and regulatory requirements
• Search History: Retained for 2 years to provide personalized recommendations
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your Rights

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (such as legal obligations or ongoing transactions).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale: You have the right to opt out of the "sale" of your personal information. Note: Topfind Realty does not sell your personal information.
• Right to Limit Use of Sensitive Information: You have the right to limit how we use sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality.

How to Exercise Your Rights

To submit a request to know, delete, or correct your personal information, you may:

• Email us at privacy@topfindrealty.com
• Call us at (800) 330-9306
• Submit a request through your account settings

We will verify your identity before processing your request. We may ask you to confirm information we have on file or provide additional verification. We will respond to verifiable requests within 45 days.

7. Do Not Sell My Personal Information

Topfind Realty does not sell your personal information.

Under the California Consumer Privacy Act (CCPA), "sale" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating personal information for monetary or other valuable consideration.

We do not engage in these practices. We share information only with service providers who assist us in operating our platform, and they are contractually bound to use your information solely for providing services to us.

If our practices change in the future, we will update this policy and provide a clear mechanism for you to opt out. If you have any questions or concerns about our data practices, please contact us at privacy@topfindrealty.com.

8. California Shine the Light

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents who have an established business relationship with us may request information about whether we have disclosed personal information to third parties for their direct marketing purposes.

Topfind Realty does not disclose personal information to third parties for their direct marketing purposes.

If you are a California resident and would like to make such a request, please contact us at privacy@topfindrealty.com with "Shine the Light Request" in the subject line.

9. Data Breach Notification

In the event of a data breach that compromises your personal information, we will take the following steps in accordance with California law:

• Investigation: We will promptly investigate the breach to determine the scope and nature of the compromised data
• Notification: We will notify affected California residents without unreasonable delay and in the most expedient time possible, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach
• Content of Notice: Our notification will include the types of information that were or are reasonably believed to have been compromised, a general description of the incident, and contact information for further inquiries
• Method of Notice: We will provide written notice to your email address on file, or if that is not available, by first-class mail

We maintain incident response procedures and regularly review our security practices to minimize the risk of data breaches.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@topfindrealty.com. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Send an email notification to registered users
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 10 business days.